Order a smart electricity contract

You can easily see your current electricity contract on your bill. If you are a Fortum customer, you can also log in to Fortum webservice to view your electricity contract. Don’t forget about the Fortum app, where you can find all your contract details, monitor your electricity consumption, and track your costs.

If you have a fixed-term electricity contract, we will contact you with a new offer two months before the contract ends, based on the electricity price valid at that time.

If we don’t hear from you before the contract ends, your electricity contract will automatically continue based on the offer we sent you. You can contact us at any time if you have any questions. You can reach us at 0200 19000.

You should choose an electricity contract that suits best your current situation. If you can schedule your electricity consumption and monitor prices, a spot electricity contract might be a good fit for you. On the other hand, if you want to know your electricity price in advance and cannot adjust your consumption, you might prefer a Fortum Duo or Fortum Kesto contract.

If you need help selecting an electricity contract, you can contact our customer service or try our electricity assistant, which will suggest the most suitable contract for you.

Ordering an electricity contract with Fortum is fast and easy. Once you’ve chosen the contract you want, simply fill in your contact details, and we’ll take care of the rest, activating your electricity contract on your chosen date or when your current contract ends.

If you have any questions, you can always contact our experienced professionals. We’re here to help by phone at 0200 19000 (open: Mon–Fri, 08:00–17:00).

The electricity you purchase is transmitted to your home via the local electricity distribution company’s network. The distribution company, or grid operator, charges for this service according to their own pricing model. Typically, the price consists of a fixed monthly fee based on the main fuse size and a consumption-based energy transmission fee. The distribution company’s invoice also includes energy taxes collected by the state.

Transmission services are not part of Fortum’s business operations and are therefore not included in Fortum’s contract. However, when you sign an electricity contract with Fortum, our systems automatically send the information to the centralized data exchange system, Datahub, which confirms that the delivery can begin. If everything is in order, you will receive a confirmation from us that includes the name of your local distribution company.

You may also receive a separate confirmation from your grid operator confirming the start of the distribution agreement. You don’t need to contact the distribution company separately. However, before the delivery begins, the grid operator may ask you to confirm the initiation of the electricity delivery. This is done to ensure there is no risk of electrical appliances, such as a stovetop, being left on in an unpowered property, which could pose a safety hazard.