Customer service
for households
We are here for you! On this page, you can choose how you would like to receive assistance. You can, for example, browse frequently asked questions, call us, or send a message. Did you know that you can also log in to our online service or app and easily take care of many things yourself?
How can we help you?
Questions about your invoice
Understand your invoice
Wondering what you are paying for? Here you can find information about your invoice.
Customer service and invoice help
Ask us anything about your electricity contract.
Open:
Mon-Fri 8-17
Phone:
0200 19000
Send us a message
Here you can send us a message. You can also find answers to some of our most common questions at the bottom of this page.
Chat with us
Chat with us! In Fortum's chat, you will be assisted by Milo, a virtual assistant chatbot. Milo can, for example, check if an extension can be granted for your electricity bill and make the change if you wish. If Milo is unable to answer your question or process your request, it will transfer the conversation to a customer advisor (Mon-Fri 9 AM - 5 PM).
FAQ
We have gathered the most common questions and answers here so that you can easily find the information you need. You will find answers to questions related to electricity contracts, electricity prices, billing, and payments.
Log in
Download the Fortum app or log in to the online version to view your contract details. You’ll find information about your electricity contract and consumption, among other things.
