Consumer Solutions
Consumer Solutions is responsible for the electricity and gas retail businesses in the Nordics, Poland, and Spain, including the customer service and invoicing businesses. Fortum is the largest electricity retail business in the Nordics, with approximately 2.4 million customers across different brands in Finland, Sweden, Norway, Poland, and Spain. The business provides electricity, as well as related value-added and digital services.
News and articles
Award-winning Customer Service in Poland: Setting New Standards
Fortum Consumer Solutions in Poland recently won the prestigious Customer Service Quality Star 2025 award. Here is a deeper dive into how the energetic team transforms the customer journey of purchasing electricity and gas for Polish individuals and business customers.
Adapting to changing market conditions
The history of cooperation between Fortum and Lenarcik Meat Processing Plant shows how important not only a good offer but also professional communication and quality of service play in the cooperation of companies.
Customized commitment to the environment
Many Fortum customers choose to add the popular Green Choice -service to their electricity agreement. In addition to supporting the development of renewable electricity production, each customer also contributes to Fortum's support of several important environmental initiatives – ranging from…