We care about your privacy
We take your data privacy seriously. Below, you can find information about how we collect, process and use the data which you provide to us.
A clear purpose for the information collected
We need to collect and treat your personal data for many different purposes and in several ways. For example, we collect information in the relationship we have with you to manage our customer relationships, employment relationships, or other business relationships we have with our external stakeholders.
Common for all our personal data processing is that it is carried out with appropriate safeguards and following the fundamental principles in data protection legislation.
Individual data
We collect data which is necessary for the relationship you have with us; for example, if you are becoming a customer, visiting our online services or looking for a job.
Your personal information usually reach us through our customer relationship. Examples of personal information are name and contact information, billing address or IP address.
Limitation of data
Fortum processes personal data only for specified, explicit and legitimate purposes and only when valid legal grounds exist.
Learn more about how Fortum Group companies process and use your personal information in Fortum’s Privacy Notice below. Find more detailed information about customer data processing and contact details from your local companies’ sites.
Confidentiality and information security
We take data protection and people´s privacy very seriously. At all times, Fortum processes personal data in a manner that ensures information security.
Personal data is always bound to confidentiality and the access is limited only to authorized persons within Fortum and its partners. We fulfil the necessary technical and organizational measures, to ensure that privacy is respected.
Our protective actions
We monitor the access rights so that only the authorized persons have access to the personal data. We use firewalls, pseudonymisation of data, provide detailed instructions and training for personnel on the protection of personal data, and we carefully select our service providers.
Learn more about our privacy approach in our Privacy Notice below.
About our use of cookies
We use cookies or similar techniques on our websites.
You have the opportunity to accept all cookies from the cookie banner visible at the bottom when you enter the website or you can enter the cookie preference centre to choose which cookies you activate and which ones you keep inactive.
If you accept all cookies the website works as expected and you will have access to all the functions on our website.
A clear purpose for the information collected
We need to collect and treat your personal data for many different purposes and in several ways. For example, we collect information in the relationship we have with you to manage our customer relationships, employment relationships, or other business relationships we have with our external stakeholders.
Common for all our personal data processing is that it is carried out with appropriate safeguards and following the fundamental principles in data protection legislation.
Individual data
We collect data which is necessary for the relationship you have with us; for example, if you are becoming a customer, visiting our online services or looking for a job.
Your personal information usually reach us through our customer relationship. Examples of personal information are name and contact information, billing address or IP address.
Limitation of data
Fortum processes personal data only for specified, explicit and legitimate purposes and only when valid legal grounds exist.
Learn more about how Fortum Group companies process and use your personal information in Fortum’s Privacy Notice below. Find more detailed information about customer data processing and contact details from your local companies’ sites.
Confidentiality and information security
We take data protection and people´s privacy very seriously. At all times, Fortum processes personal data in a manner that ensures information security.
Personal data is always bound to confidentiality and the access is limited only to authorized persons within Fortum and its partners. We fulfil the necessary technical and organizational measures, to ensure that privacy is respected.
Our protective actions
We monitor the access rights so that only the authorized persons have access to the personal data. We use firewalls, pseudonymisation of data, provide detailed instructions and training for personnel on the protection of personal data, and we carefully select our service providers.
Learn more about our privacy approach in our Privacy Notice below.
About our use of cookies
We use cookies or similar techniques on our websites.
You have the opportunity to accept all cookies from the cookie banner visible at the bottom when you enter the website or you can enter the cookie preference centre to choose which cookies you activate and which ones you keep inactive.
If you accept all cookies the website works as expected and you will have access to all the functions on our website.
Fortum's privacy notices and translations
Privacy notice for customers, translations
- English - Privacy notice for customers
- Finnish - Tietosuojaseloste - Asiakkaat
- Swedish - Integritetspolicy för Fortums kunder
Privacy notice for job applicants, translations
- English - Privacy notice for job applicants
- Finnish - Tietosuojaseloste - Työnhakijat
- Polish - Polityka Prywatności - Kandydaci do Pracy | Fortum
Privacy notice for suppliers and externals, translations
Privacy notice for employees, translations
- English - Privacy notice for employees
- Polish - Polityka Prywatności - Pracownicy | Fortum
Further information and contacts
Fortum Group Privacy Policy
Fortum takes privacy seriously and complies with privacy laws. As a result, customers, employees, and other stakeholders can trust that we manage data privacy correctly and transparently. Ensuring the individual's right to data protection is embedded in Fortum's shared corporate values of curiosity, responsibility, respect and integrity, which form the ethical basis for all work at Fortum.
Our Privacy Policy is to be followed by all Fortum divisions and functions and by suppliers and external persons working for Fortum.
Contact information
We offer various services and products in our different markets. For local information on what personal data we collect and process in our different applications and services and exercising your rights, please go to our local sites.
Finland
Sweden
Norway
Denmark
Poland
Germany
You can Contact Privacy Office to send questions and comments regarding Fortum’s privacy approach.
You are also able to reach Fortum’s Data Protection Officer through the channels provided above.